royal771 Privacy Policy

Royal771 ("we," "us," "our," "the Platform") takes privacy seriously. This Privacy Policy is addressed to players, visitors, and prospective users ("you," "your") of the royal771 website at royal771.co and all associated services. This Policy should be read alongside the royal771 Terms & Conditions, which form part of the overall agreement governing your use of the Platform.

1. Data Controller

Royal771 operates as the data controller in respect of personal data collected through the Platform. Royal771 is a licensed online gaming operator operating under an international gaming authority licence. As data controller, royal771 determines the purposes and means of processing your personal data and is responsible for ensuring that processing complies with applicable data protection law and the requirements of its gaming licence.

For all privacy-related enquiries, you may contact our data protection contact point at: support@royal771.co. We aim to respond to all privacy queries within 30 days of receipt.

2. Data We Collect

Royal771 collects the following categories of personal data in the course of providing its services:

Royal771 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification under KYC obligations.

3. How We Collect Data

Royal771 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, browser fingerprint, device identifiers, and session activity logs. This collection occurs via server logs, cookies, and similar tracking technologies.
• Third-party sources: Identity verification data confirmed through KYC service providers, fraud detection results from risk management partners, and payment verification data from payment processors including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank.
• Inferred data: Behavioural patterns derived from your gaming activity, deposit frequency, and interaction with the Platform interface, used for responsible gaming monitoring and personalisation purposes.

4. Purpose & Legal Basis for Processing

Royal771 processes your personal data for the following purposes, each supported by a legal basis under applicable data protection law:

5. Data Sharing & Disclosure

Royal771 does not sell your personal data to third parties. We share personal data only in the following circumstances:

• Game providers: Your account identifier and session data may be shared with licensed game providers (such as Pragmatic Play, NetEnt, and others) to facilitate game session delivery. These providers operate under contractual data processing agreements with royal771.
• Payment processors: Financial data necessary to process your deposit or withdrawal is shared with the relevant payment service provider (Touch n Go, Boost, Maybank, CIMB, Public Bank, Visa/Mastercard). These entities process data under their own privacy policies and regulatory obligations.
• KYC and fraud prevention providers: Identity and verification data is shared with third-party KYC verification and risk management services as part of our AML compliance obligations.
• Regulatory and licensing authorities: Royal771 may disclose player data to its international gaming authority licensor, competent regulatory bodies, or law enforcement agencies where required by law or licence conditions.
• Professional advisors: Legal, financial, and technical advisors who are bound by confidentiality obligations may access personal data where necessary for the provision of their services to royal771.

All third parties who process personal data on royal771's behalf are subject to contractual data processing agreements that require them to maintain appropriate security measures and process data only for specified purposes.

6. Data Retention

Royal771 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for a minimum of 5 years following Account closure, in line with AML and gaming regulatory requirements.
• Financial transaction records: Retained for a minimum of 7 years following the transaction date, consistent with financial record-keeping obligations.
• Gaming session logs: Retained for a minimum of 3 years for dispute resolution and responsible gaming monitoring purposes.
• Responsible gaming records: Self-exclusion and limit-setting records are retained for the full duration of any active restriction period plus 5 years thereafter, to prevent re-registration during exclusion periods.
• Communication records: Support correspondence retained for 3 years from the date of the last interaction.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.

7. Data Security

Royal771 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• All data transmitted between your device and royal771 servers is encrypted using 256-bit SSL/TLS protocols.
• Passwords are stored using industry-standard one-way hashing algorithms. Royal771 staff cannot retrieve your plaintext password.
• Access to personal data within royal771's systems is restricted to authorised personnel on a need-to-know basis, subject to role-based access controls.
• Payment card data is processed through PCI-DSS compliant payment gateways. Royal771 does not store full card numbers on its own servers.
• Regular security assessments and penetration testing are conducted to identify and remediate vulnerabilities.
• Suspicious login attempts trigger automatic account protection measures including temporary lockout and verification prompts.

8. Cookies & Tracking Technologies

Royal771 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session, remembering your language preference, and enabling secure connections. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to understand how players interact with the Platform, identify popular features, and diagnose technical issues. Data collected is aggregated and anonymised where possible.
• Security cookies: Used to detect fraudulent activity, prevent bot access, and enforce responsible gaming restrictions including self-exclusion status checks.
• Preference cookies: Store your Platform preferences such as game lobby sort order and notification settings.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, although some features may behave differently. Note that disabling security-related cookies may affect our ability to protect your account.

9. Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by royal771:

• Right of access: You may request a copy of the personal data royal771 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our retention obligations under gaming and financial regulations.
• Right to restriction: You may request that processing of your data be restricted in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: Where processing is based on your consent or contract performance, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10. Minors

The royal771 Platform is strictly for adults aged 21 years and above. Royal771 does not knowingly collect or process personal data of persons under 21 years of age. Age verification is conducted as part of the KYC process during account registration.

If royal771 becomes aware that personal data has been collected from a person under the age of 21 without parental or guardian consent, such data will be deleted and the account will be closed immediately. Any winnings accrued will be forfeited in accordance with the Terms & Conditions.

Parents or guardians who believe that a minor has registered an account on royal771 should contact support@royal771.co immediately.

11. International Data Transfers

As an online platform operating under an international gaming authority licence, royal771 may transfer your personal data to servers or third-party service providers located outside Malaysia. Where such transfers occur, royal771 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to maintain equivalent data protection standards. Royal771 will not transfer personal data to jurisdictions that do not offer adequate data protection standards without implementing appropriate additional safeguards.

12. Changes to This Policy

Royal771 may update this Privacy Policy from time to time to reflect changes in our practices, technology, regulatory requirements, or other operational factors. Material changes will be communicated to registered players via email or Platform notification prior to taking effect. The current version of this Policy is always available on this page and is identified by the "Last updated" date in the page header. We encourage you to review this Policy periodically.

Continued use of the royal771 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact & Complaints

For all privacy-related queries, data subject requests, or complaints regarding the handling of your personal data by royal771, please contact us at:

If you are not satisfied with royal771's response to a privacy complaint, you may escalate the matter to the relevant data protection supervisory authority in your jurisdiction, or to the dispute resolution process provided by royal771's international gaming authority licensor.